According to Distance Selling Regulations, when purchasing products the Consumer has the option to repudiate the contract without specifying any reasons for a period of at least 14 days. This period starts on the day the product is received by or on behalf of the Consumer. You shall send back the goods or hand them over to us, without undue delay and in any event not later than 14 days from the day on which you communicate your withdrawal from this contract to us. The deadline is met if you send back the goods before the period of 14 days has expired. You will have to bear the direct cost of returning the goods.
You can easily send us a return request when you're logged in to your account. You can find an overview of your orders there. Please select the products you wish to return by clicking on the 'Request new return' button. You can click on the following link to go straight to your accountpage: My account.
For more information about our return procedures please read out general terms and conditions on the following link:
Terms and conditions